1
Connect the help content
Give the support system accurate answers and policies.
How to Use Intercom
Start simple. Try one real task.
2
Configure the workflow
Decide what AI can answer and when a human should take over.
3
Test real questions
Try common and difficult cases before relying on it.
Good for
BusinessAutomationAI helperAI helper
✓ Great for
- Support inboxes
- Help centres
- Reducing ticket volume
- Repeatable team workflows
✕ Not great for
- No ongoing free plan — access starts with a time-limited trial, then per-seat billing.
- Priced for growing companies, not solo users
- Publishing or shipping without review
- Sharing private information carelessly
Easy first try
Draft a support answer for “How do I reset my password?” and show when to hand off to a human.